1. Orders & Payments

What payment methods do you accept?

We accept all major prepaid payment methods, including Net Banking, Debit Cards, and Credit Cards, and PayPal.

.Do you offer Cash on Delivery (COD)?

No, we operate on a strictly prepaid basis. We do not offer Cash on Delivery (COD) for any orders.

Can I cancel my order after placing it?

Orders can only be canceled before they enter the processing and dispatch stage. Once an order is processed, it cannot be canceled.

2. Shipping & Delivery

How long will it take to receive my order?

Our standard shipping time is 5 to 7 business days from the date of order placement.

How can I track my order?

Once your package has been dispatched, you will receive an email or WhatsApp update with a tracking link and courier details to monitor your shipment in real time.

What should I do if my package is delayed?

While we aim for delivery within 5-7 days, unforeseen logistics delays can occasionally occur. If your shipment is taking longer than expected, please contact our support team with your order ID, and we will update you promptly.

3. Exchanges & Returns

What is your return policy?

We follow a strict No Return and No Refund policy. We do not offer returns or cash refunds once an item has been purchased and delivered.

Can I exchange an item?

Exchanges are permitted only if the product arrives damaged or broken.

What should I do if I receive a damaged product?

If your item is damaged or broken upon delivery:

1. Contact us within 24 to 48 hours of receiving the package.
2. Provide a clear unboxing video starting from the unopened, sealed outer courier packaging.
3. Once verified by our team, we will guide you on returning the damaged piece and ship a replacement.

4. Product Care & Quality

Is the product colors and details exact to the photos?

We strive to display our pieces as accurately as possible. However, slight variations in color or finish may occur due to screen settings, lighting during photography, or natural material qualities.

How should I care for my Potali Bags & Jewllery?

To keep your Pieces looking its best:

• Keep pieces away from direct moisture, water, perfumes, and hairsprays.
• Keep the Potalis in the muslin Bag, that you've received. 

Customer Support Channels

Reach out to us through any of the channels below. Please mention your Order ID for faster assistance with existing purchases.

• Email Support: rangandrani@gmail.com

Customer Support Operating Hours

Our support team is available during the following hours:

• Monday to Saturday: 9 AM – 8 PM (PST)
• Sunday & Public Holidays: Closed (inquiries received over the weekend will be addressed on the next business day)